Shipping & Shop Policies

Shipping Policy

Crystals can be delicate and fragile, so please allow us 48-72 hours to properly package and ship your order. We want you to receive your items in the best possible condition and this additional time allows us to cleanse, pack and ship them safely.

All of our crystals are cleansed before packaging and shipment. We use a variety of methods - moonlight, selenite plates, salt, smudging, etc., to ensure your items are cleansed and charged with the love and positivity we put into every item we sell!

Tracking numbers will be provided once an item ships. Please allow 72-96 hours for the tracking information to update on the carrier's website.

 

Return Policy

All sales are final. If an item arrives in a damaged condition and that condition is found to be the fault of the carrier (e.g. packaging is crushed or damaged, item has been subjected to moisture, etc.), please initiate a claim with the carrier.

If an item arrives in damaged condition other than the fault of the carrier, please contact me via email at goldenspiralvitality@gmail.com